In the unfortunate case that you’re not completely satisfied with your new sunglasses or frame, you can return them to us within 5 working days (starting from the day you receive the order) with a full refund of the amount you paid for the item.
In order to start the returning process please contact us specifying “Return” in the subject followed by the order number (ex: Return #45679).
For a full refund the product must be returned in perfect conditions with all original packaging and its components.
We will refund the amount in 5 working days after receiving the item.
Free return and full refund are NOT applied on products purchased with a discount during “sales” events.
– For European countries we will take care of the pick up and the returning item, you will not be charged of any additional cost.
– For extra-UE countries the responsibility for shipping costs, duties and logistic will be assumed by the customer.
Please read also our General Conditions.