In the unfortunate case that you’re not completely satisfied with your new sunglasses or frame, you can return them to us within 5 working days (starting from the day you receive the order) with a full refund of the amount you paid for the item. In order to start the returning process please fill in the “Return Online Request“. For a full refund the product must be returned in perfect conditions with all original packaging and its components. We will refund the amount in 5 working days after receiving the item. Free return and full refund are not applied on products purchased with a discount during “sales” events. EUROPE (except for Canary Islands and Switzerland) – For European countries we will take care of the pick up and the returning item, you will not be charged of any additional cost. OTHER COUNTRIES – For extra-UE countries the responsibility for shipping costs, duties and logistic will be assumed by the customer. Please read also our General Conditions.